Let me help you to Celebrate
It's my pleasure to get to know you and your story. My job is to design and create a cake that reflects your special occasion perfectly.
I offer a custom design service through email and over the phone. I only offer face to face consultations by appointment.
I accept only a limited number of cakes and bakes. This is in order to give your cake my very best attention.
Please contact us as soon as you have your venue to ensure your date is in our diary.
SUGAR & SPICE
Let's face it, sometimes you need something other than cake. I make a variety of sweet treats to compliment your day. If you drop me a line about what you require, I can work with you to make you something outstanding.
Custom novelty cake
Cakes to amaze children and grown ups alike. Handcrafted, painted and sculpted. I enjoy creating cakes that celebrate the good times in life. Helping to create wonderful memories for the days to come.
Terms & Conditions
Our Celebration Cake Designs
The cake designs are made from the information given to the cake designer by the customer. The interpretation of the design, are approved by the customer during the order process; written/verbal descriptions and a diagram will be used to explain what the customer will receive, where necessary.
We will do our best to match any colour requests for icing but we cannot guarantee an exact match as colours present differently in different materials. We try to get it right, but sometimes it is not always possible.
Consultations are by appointment only. Appointments can be made by visiting our contact page and filling out the online form or telephoning us direct.
Appointments last for one hour and are for a maximum of two people and three flavoured cake tasters. You can also call us if you need to discuss any aspects of your cake before making a booking.
Allergies & Special Dietary Requirements
Customers must convey any allergy or dietary requirements at the time of order. Unless otherwise specified all Incredible Edible Cakes, wedding cakes contain butter, gluten (wheat) and eggs and are made in an environment that handles nuts, soya and alcohol. Nut-free, gluten-free, dairy-free and alcohol-free cakes can be made on request but we cannot guarantee that these cakes will not contain trace amounts of these ingredients due to the nature of production.
Incredible Edible Cakes accepts no liability for customers suffering allergic reactions from eating our cakes.
It is the customer’s responsibility to make Incredible Edible Cakes aware of any special dietary requirements that need to be accommodated in the making of their cake.
We cannot guarantee that the fruit used to make our jams and marmalades is 100% stone-free, as pips and stones can be missed in rare circumstances in the manufacturing process.
Payment and deposits
All wedding cake orders require a non-refundable deposit of 50% of the total cost to book the date.
All other cakes require a non-refundable deposit of 50% of the cake as this secures your cake order and date. Customers will receive written quotes with a clear breakdown of which costs apply to what aspects of the cake via an Order Confirmation and Invoice form.
Cake deposits are non-refundable and non-transferable.
All deposits become due when the order has been placed and details checked and agreed. All orders are deemed to have been accepted only when the deposit has been paid. The final payment of the balance is due, at the latest, 10 days before your wedding or for celebration cake is due or on the day of collection.
Failure to complete payment by agreed date may result in your cake order being cancelled.
Payment of deposits and balances must be taken through Aziza Said. Please call us or email us for more information.
Inedible Cake decorations
Sometimes cakes contain inedible items such as ribbons, flowers and feathers, toppers etc. These items must be removed before serving and we accept no responsibility for any harm these might cause.
We can provide sugar flowers to decorate your cake, or we will liaise directly with your florist. Be aware that some flowers are not suitable for cake decoration, or may be toxic if eaten and all foliage must be removed before serving. Any contamination to your cake is not our responsibility.
Alterations to Orders
Any alterations you wish to make to your cake must be confirmed and requested in writing. We cannot guarantee that we will be able to make last minute alterations to cakes requested but we will try to accommodate as best we can. If an alteration affects the cost, your balance will be adjusted accordingly. The cost of the alteration will be confirmed and added onto your balance owed, if the cost is over the original total.
Publication and promotional rights
All rights in any original designs created and designed by Incredible Edible Cakes shall remain the exclusive property of the Incredible Edible Cakes. From time to time our designs are published in the media. We reserve the right to use any image of a customer's cake made by us for publication.
The customer has no ownership rights over any cake design. Exclusivity of cake designs between our customers is not guaranteed unless the customer commissions an exclusive design.
We cannot refund the cost of any cakes cancelled with less than 7 days’ notice and 30 days for wedding cakes.
All deposits are non-refundable. (This includes deposits for the cake, delivery and set-up for wedding cakes).
Collection and Delivery
Incredible Edible Cakes offers cake collection at pre-arranged times only. Should you require delivery this can be arranged for an additional charge. A signature is required upon collection to confirm you have received your goods.
We do not charge a flat fee for delivery and assembly. All delivery charges are calculated on a distance and time basis and are quoted in the order confirmation.
Incredible Edible Cakes accepts no liability for self-assembly cakes that are not assembled properly or are damaged during assembly or transportation.
Damages. Incredible Edible Cakes accepts no liability for cakes that are damaged after they have been delivered to the agreed location.
For cakes delivered to wedding venues, Incredible Edible Cakes will provide a photograph as proof to say that the cake has arrived and that it arrived in perfect condition. Cakes picked up from us are checked by the us and checked by the customer on collection. The customer consents that it has been collected in perfect condition by accepting the cake and removing it from our property. Damages after this point are not Incredible Edible Cake’s responsibility.
All our cakes are fragile and require care and attention when handling, storing and displaying to prevent damage occurring.
Please take care when displaying your cake at your venue avoid direct sunlight, heat or humidity as this can damage the cake decorations.
If you have any questions regarding any of our terms and conditions, please do not hesitate to contact us.